Effective Date: April 4, 2026
Last Updated: April 4, 2026

Fresh Start Exteriors (“Company,” “we,” “us,” or “our”) operates the website freshstartexteriors.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site, submit a form, or otherwise interact with our services. By using our Site, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you fill out a contact form, request a quote, schedule a consultation, or otherwise communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or property address
• Project details or service interests
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies, including:

• IP address
• Browser type and version
• Operating system
• Referring URL
• Pages visited, time spent on pages, and navigation paths
• Device type and screen resolution
• Approximate geographic location (city/region level)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested estimates or consultations
• To schedule and manage appointments
• To send project updates, appointment confirmations, and service reminders
• To send occasional promotional communications (with your consent)
• To improve our website, services, and customer experience
• To analyze website traffic and usage patterns
• To comply with legal obligations

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Site.

We use the following types of cookies:

• Essential Cookies: Required for the Site to function properly (e.g., form submissions, session management).
• Analytics Cookies: Help us understand how visitors interact with the Site so we can improve it.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

• Google Analytics: We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data through cookies and reports website trends without identifying individual visitors. You can opt out by installing the Google Analytics Opt-Out Browser Add-on. For more information, review Google’s Privacy Policy.
• WPForms: We use WPForms to collect form submissions on our Site. Information you submit through our forms is stored securely and used solely for the purposes described in this policy.
• SMS/Text Messaging Platforms: If you opt in to receive text messages, your phone number and messaging data may be processed by our SMS service provider. Please review our SMS Terms & Conditions for details.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Contact and project data: Retained for the duration of our business relationship and for a reasonable period afterward to address follow-up inquiries, warranty matters, and legal obligations.
• Website analytics data: Retained in accordance with Google Analytics’ default data retention settings (typically 26 months).
• Form submission data: Retained for up to 3 years unless you request earlier deletion.

When data is no longer needed, it is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption on our Site, secure hosting environments, and restricted access to personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Communications: You may opt out of promotional emails by clicking the “unsubscribe” link in any email, or opt out of SMS messages by replying STOP. See our SMS Terms & Conditions for details.
• Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals.

To exercise any of these rights, please contact us using the information provided below.

8. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

9. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

Fresh Start Exteriors
Tampa, FL
Phone: (727) 916-7304
Website: freshstartexteriors.com